Terms of Use

01About these terms

These Terms of Use ("Terms") are an agreement between you and Aquadoir India ([LEGAL NAME OF THE INDIAN BUSINESS]), [REGISTERED ADDRESS], Ahmedabad, Gujarat, India ("Aquadoir", "we", "us"). They apply when you use aquadoir.com in India and to every order delivered to an address in India. Our full business details are in Contact and Grievance Officer.

Please read them carefully, together with our Shipping & Delivery, Returns & Exchanges and Returns & Refunds policies, our Privacy Policy and our Cookies Policy, which form part of these Terms. By using our website or placing an order, you agree to them. If you do not agree, please do not use the website.

These Terms are an electronic record under the Information Technology Act, 2000 and do not need a signature. We sell our own products directly to you; we are not a marketplace for other sellers. Orders delivered to the United Kingdom are covered by our UK Terms of Use, and orders delivered anywhere else by our Global Terms of Use.

02Who can shop with us

To place an order you must be at least 18 years old and able to enter into a binding contract under the Indian Contract Act, 1872. If you are under 18, a parent or legal guardian must place the order and is responsible for it.

You agree that the details you give us, including your name, phone number, email and delivery address, are true, accurate and your own, or that you have permission to use them (for example, when sending a gift). We are not responsible for failed or misdirected deliveries caused by incorrect details.

03Using our website

We give you a personal, non-transferable permission to use our website to browse and buy our products for your own use. You agree not to:

• use the website for anything unlawful, fraudulent or harmful, or place orders you do not intend to accept or pay for;
• copy, scrape or reuse our product images, videos, designs or text, or access the website with bots, crawlers or other automated tools;
• buy products in bulk for resale, or use several identities, addresses or payment methods to get around order limits or promo code terms;
• try to break, overload or get around the security of the website, our order system or the payment process, or change prices, stock or order details;
• send anything that is defamatory, obscene, infringing or misleading, or that contains viruses or harmful code;
• impersonate Aquadoir, our team or anyone else.

We may suspend access, cancel orders, disable Cash on Delivery or refuse service if we reasonably believe these Terms have been broken, and we may report unlawful activity to the authorities. We will refund you in full for any order we cancel.

04Your account

You do not need an account to shop with us. If you create one:

• the details you give must be true and your own, and you should keep them up to date;
• keep your password private and do not share your account. If you think someone else knows your password, change it, use "Sign Out of All Devices" in My Account and tell us at care@aquadoir.com;
• you are responsible for orders placed through your account, unless someone else got into it without any fault of yours;
• you can delete your account at any time in My Account. We may suspend or close an account that is used for fraud or to break these terms, and we will tell you why unless the law prevents it. Closing an account does not cancel orders already placed or affect your rights over them.

How we use your account details is explained in our Privacy Policy.

05Products, sizing and labelling

We take care to describe and photograph every piece accurately. Please keep in mind:

• Colour: colours can look slightly different depending on your screen and lighting.
• Measurements: our garments are cut and finished by hand, so measurements can vary slightly from the size chart. Please check our Size & Fit Guide before ordering.
• Natural character: dyes, prints and cotton can show small variations in shade, texture and print placement between pieces. These are part of the material and are not defects.
• Limited releases: many pieces are made in limited quantities. A piece is reserved for you only once your order is confirmed.
• Care: follow the care label and our product care guide. Damage from washing, drying or ironing against the care instructions is not a manufacturing defect.

Our pieces are made in India. The details required by the Legal Metrology (Packaged Commodities) Rules, 2011, including the maximum retail price (MRP) inclusive of all taxes, the name and address of the manufacturer, the country of origin, the net quantity, the size and our customer care details, are printed on each label or its packaging.

06Prices and taxes

• Prices are in Indian rupees (₹) and are the MRP, inclusive of GST and all other taxes. Your tax invoice is sent with your order.
• The delivery charge for your address is shown at checkout before you pay. The total on the final checkout step is the total you pay; we do not add charges after you place your order.
• If you pay with a foreign card, your bank may add its own currency conversion or international transaction fees, which we do not control.
• Prices and offers can change at any time, but changes never affect an order that has already been confirmed. Every order is priced again on our server when you place it, so the price confirmed at checkout is the price you pay.

Pricing mistakes

Occasionally a product may be listed at an obviously wrong price because of a technical or typing error. If that happens, we will contact you before dispatch and let you choose to confirm the order at the correct price or cancel it for a full refund. We will never charge you more than the price you agreed without your permission.

07Placing an order

1. You place an order. When you press the button to place your order, you are offering to buy the pieces in your bag at the prices and on the terms shown.
2. We confirm it. We show a confirmation on screen and email you your order number. This is when the contract between us is formed. For online payments, the order is confirmed once the payment succeeds.
3. We dispatch it. We email you the tracking details once your parcel is on its way.

Your contract is with Aquadoir India. If a piece is only in stock at our UK studio, we will tell you before we send it, as explained in our Shipping & Delivery Policy, and you can cancel that piece free of charge.

We may decline or cancel an order before dispatch, and will tell you why, if the piece or size has sold out, there is a pricing or listing error, we cannot deliver to your address, the payment cannot be verified, or we reasonably suspect fraud, misuse or a breach of these Terms. If you have already paid, you receive a full refund. We may limit the quantity of a piece per customer, especially for limited releases, so that more people have a chance to buy.

08Payment and Cash on Delivery

Online payments

Online payments are processed securely by Razorpay, our payment gateway. You can pay by UPI, debit or credit card (Visa, Mastercard, RuPay), net banking and the other methods shown on the payment page. We never see or store your card number, CVV, UPI PIN or banking password. By paying online you also agree to Razorpay's terms for that payment.

Cash on Delivery (Ahmedabad only)

• Cash on Delivery (COD) is available only for delivery addresses in Ahmedabad (the city Ahmedabad, or a PIN code starting 380), with any delivery option. For every other address, please pay online.
• We do not charge any extra fee for COD. Please keep the exact amount ready and do not hand over money until you have the parcel.
• We may call, message or email you to confirm a COD order before dispatch. If we cannot confirm it, we may hold or cancel the order.
• We may set a maximum COD order value, or turn off COD for an address or phone number with a history of refused COD parcels.

09Promo codes and offers

• Promo codes must be applied before you place your order and cannot be added afterwards. Only one code can be used per order unless the offer says otherwise.
• Each code has its own conditions, such as an expiry date, a minimum spend, eligible products or a usage limit, shown with the code or when you apply it.
• Codes have no cash value and cannot be exchanged for cash or combined with other offers unless stated.
• If you return part of an order that used a promo code, the refund is adjusted as explained in our Returns & Refunds Policy.
• We may withdraw a code that is being misused, or cancel orders placed by abusing an offer.

10Delivery

We aim to dispatch every order within 48 hours. India Standard Tracked delivery takes 3 to 5 days after dispatch and is free on orders of ₹2,000 and above; Ahmedabad addresses can also choose same or next day delivery. Your order is our responsibility until it is delivered. Full details, including what happens if delivery is late or fails, are in our Shipping & Delivery Policy.

11Cancellations

You can cancel your order free of charge at any time before it is dispatched by emailing care@aquadoir.com with your order number. Once dispatched, it cannot be cancelled, but you can return it after delivery or refuse a COD parcel at the door. We never charge cancellation fees. See our Returns & Refunds Policy.

12Returns, exchanges and refunds

You can exchange a piece for another size or return it for a refund within 14 days of delivery, as long as it is unworn, unwashed and has its original tags attached, with free pickup across India. Damaged, faulty or wrong items are always taken back. How to send a piece back is in our Returns & Exchanges Policy, and how refunds work is in our Returns & Refunds Policy.

13Intellectual property

Everything on this website, including the AQUADOIR name, the AQDO monogram, the アクアドワ katakana mark, our garment designs, graphics, prints, photographs, videos, text, layout and code, belongs to Aquadoir or is used with permission, and is protected by copyright, trade mark and design laws.

You may view and share our pages for personal, non-commercial purposes, such as sending a product link to a friend. You may not copy, reproduce, modify or sell our content, use our name, marks or designs for any commercial purpose, or make products that copy our designs, without our written permission. Buying a product does not give you any right to use our trade marks or designs.

14Reviews, photos and feedback

If you send us reviews, photos, videos or feedback, or tag us on social media, you confirm that the content is your own, honest and lawful, and you give us a free, non-exclusive, worldwide permission to show it on our website and channels, with credit to you where practical. We will ask before featuring your photos or naming you, and you can ask us to remove your content at any time.

We publish genuine reviews only. We do not write, buy or reward fake reviews, and we do not hide or edit reviews because they are negative. We may remove content that is abusive, unlawful, off-topic or contains personal information.

15Other services and links

We rely on trusted third parties for payments (Razorpay), deliveries (our courier partners) and website services. Their services are subject to their own terms. Links to other websites, such as Instagram, WhatsApp or courier tracking pages, are provided for convenience; we do not control those websites and are not responsible for their content or practices.

16Our responsibility to you

We are responsible for supplying products that match their description and are free from manufacturing defects, and for providing our services with reasonable care and skill. If we fall short, the remedies in our policies apply, alongside your rights under the law.

We work hard to keep the website accurate and available, but we cannot promise it will always be uninterrupted or error-free. To the extent the law allows, we are not responsible for losses that were not reasonably foreseeable when the contract was made, or for indirect losses such as loss of profit, business or opportunity, and our total liability to you for any order is limited to the amount you paid for that order.

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited or excluded by law. Your rights as a consumer under the Consumer Protection Act, 2019 are not affected.

Your responsibility to us

If you break these Terms or misuse the website, for example through fraud, abuse of offers or copying our designs, you agree to compensate us for the reasonable losses and legal costs that directly result, to the extent the law allows.

17Events outside our control

We are not responsible for delays or failures caused by events outside our reasonable control, such as natural disasters, floods, fires, epidemics, war, riots, strikes, government orders, internet or power outages, or courier and customs disruption. If such an event affects your order, we will tell you and do what we reasonably can to reduce the impact. If the delay is significant, you can cancel and receive a full refund for anything you have paid for but not received.

18Governing law and disputes

These Terms are governed by the laws of India. If something goes wrong, please contact us first; most issues are resolved quickly by email, and our Grievance Officer will respond within the times below.

If we cannot resolve a dispute together, the courts at Ahmedabad, Gujarat have jurisdiction. This does not stop you, as a consumer, from filing a complaint with the appropriate Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019, including where you live or work (online through e-Daakhil), or from contacting the National Consumer Helpline (dial 1915 or visit consumerhelpline.gov.in).

19General

• Changes to these Terms: we may update these Terms from time to time. The version on the website when you place an order applies to that order.
• If part is invalid: the rest of these Terms stays in force.
• No waiver: if we do not enforce a right straight away, we can still enforce it later.
• Transfer: we may transfer our rights and obligations to another business, for example if Aquadoir is sold, and will tell you if that happens. Your rights as a customer will not be reduced. You may not transfer your rights without our consent.
• Whole agreement: these Terms, the policies they include and your order confirmation are the whole agreement between us about your order.
• Communication: we will contact you by email or phone using the details you give us. Emails count as written communication.

20Contact and Grievance Officer

As required by the Consumer Protection (E-Commerce) Rules, 2020, our business details and Grievance Officer are listed below. We acknowledge every complaint within 48 hours and resolve it within one month of receiving it.

SELLER

Aquadoir India ([LEGAL NAME OF THE INDIAN BUSINESS])

REGISTERED ADDRESS

[REGISTERED ADDRESS], Ahmedabad, Gujarat, India

GSTIN

[GSTIN]

CUSTOMER CARE

care@aquadoir.com
+91 6353731518

GRIEVANCE OFFICER

Parth Darji, Grievance Officer
parthdarji@aquadoir.com (subject: "Grievance")

RESPONSE TIMES

Acknowledged within 48 hours. Resolved within one month.