Terms of Use

01About us and these terms

These Terms of Use ("Terms") apply when you use aquadoir.com outside India and the United Kingdom, and to every order delivered outside those two countries. Aquadoir is run by two businesses: [UK COMPANY NAME], trading as Aquadoir ("Aquadoir UK"), company number [UK COMPANY NUMBER], registered office [UK REGISTERED OFFICE ADDRESS]; and Aquadoir India ([LEGAL NAME OF THE INDIAN BUSINESS]), [REGISTERED ADDRESS], Ahmedabad, Gujarat, India. "We" and "us" mean the business that sells your order (see How the contract is formed).

Please read these Terms together with our Shipping & Delivery, Returns & Exchanges and Returns & Refunds policies, our Privacy Policy and our Cookies Policy, which form part of these Terms. They are written for consumers buying for personal use. If you do not agree with them, please do not place an order.

02Who can buy

You must be at least 18 years old, or the age of majority where you live if that is higher, to place an order. You confirm that the details you give us are accurate. We sell to consumers for personal use, not for resale.

03Using our website

We give you a personal, non-transferable permission to use our website to browse and buy our products for your own use. You agree not to:

• use the website for anything unlawful, fraudulent or harmful, or place orders you do not intend to accept or pay for;
• copy, scrape or reuse our product images, videos, designs or text, or access the website with bots, crawlers or other automated tools;
• buy products in bulk for resale, or use several identities, addresses or payment methods to get around order limits or promo code terms;
• try to break, overload or get around the security of the website, our order system or the payment process, or change prices, stock or order details;
• send anything that is defamatory, obscene, infringing or misleading, or that contains viruses or harmful code;
• impersonate Aquadoir, our team or anyone else.

We may suspend access, cancel orders or refuse service if we reasonably believe these Terms have been broken, and we may report unlawful activity to the authorities. We will refund you in full for any order we cancel.

04Your account

You do not need an account to shop with us. If you create one:

• the details you give must be true and your own, and you should keep them up to date;
• keep your password private and do not share your account. If you think someone else knows your password, change it, use "Sign Out of All Devices" in My Account and tell us at care@aquadoir.com;
• you are responsible for orders placed through your account, unless someone else got into it without any fault of yours;
• you can delete your account at any time in My Account. We may suspend or close an account that is used for fraud or to break these terms, and we will tell you why unless the law prevents it. Closing an account does not cancel orders already placed or affect your rights over them.

How we use your account details is explained in our Privacy Policy.

05Products and descriptions

We take care to describe and photograph every piece accurately. Please keep in mind:

• Colour: colours can look slightly different depending on your screen and lighting.
• Measurements: our garments are cut and finished by hand, so measurements can vary slightly from the size chart. Please check our Size & Fit Guide before ordering.
• Natural character: dyes, prints and cotton can show small variations in shade, texture and print placement between pieces. These are part of the material and are not defects.
• Limited releases: many pieces are made in limited quantities. A piece is reserved for you only once your order is confirmed.
• Care: follow the care label and our product care guide. Damage from washing, drying or ironing against the care instructions is not a manufacturing defect.

Our pieces are made in India. Each piece must be as described and free from manufacturing defects. For customers in the European Union, our responsible person for product safety is [EU RESPONSIBLE PERSON NAME AND ADDRESS].

06Prices, currency and import charges

• Prices outside India and the UK are normally shown in US dollars, unless you choose another currency. They are set for each region and are not a live conversion of another currency. You are charged in the currency shown at checkout; your bank may apply its own exchange rate and fees.
• The total for your pieces and delivery is shown before you pay, and we do not add charges after you place your order.
• Unless your checkout total shows them as included, prices do not include import duties, taxes or customs fees charged by your country. These are paid by you on arrival. See our Shipping & Delivery Policy.

If a product is listed at an obviously wrong price because of an error, we will contact you before dispatch and let you confirm the order at the correct price or cancel it for a full refund.

07How the contract is formed

1. You place an order. When you press the button to place your order, you are offering to buy the pieces in your bag at the prices and on the terms shown.
2. We confirm it. We show a confirmation on screen and email you your order number. This is when the contract between us is formed. For online payments, the order is confirmed once the payment succeeds.
3. We dispatch it. We email you the tracking details once your parcel is on its way.

Your contract is with Aquadoir UK, which sells and sends most orders from our UK studio. If a piece is only in stock at our studio in India, we will tell you before dispatch that it will be sent and sold by Aquadoir India, and you can cancel that piece free of charge instead.

We may decline or cancel an order before dispatch, and will tell you why, if the piece or size has sold out, there is a pricing or listing error, we cannot deliver to your address, the payment cannot be verified, or we reasonably suspect fraud, misuse or a breach of these Terms. If you have already paid, you receive a full refund. We may limit the quantity of a piece per customer, especially for limited releases, so that more people have a chance to buy.

08Payment

Payments are processed securely by our payment provider, Stripe. We accept the debit and credit cards shown at checkout. Your card details go directly to Stripe; we never see or store them. Your bank may apply its own exchange rate and fees. Cash on Delivery is not available outside India.

09Promo codes

• Promo codes must be applied before you place your order and cannot be added afterwards. Only one code can be used per order unless the offer says otherwise.
• Each code has its own conditions, such as an expiry date, a minimum spend, eligible products or a usage limit, shown with the code or when you apply it.
• Codes have no cash value and cannot be exchanged for cash or combined with other offers unless stated.
• If you return part of an order that used a promo code, the refund is adjusted as explained in our Returns & Refunds Policy.
• We may withdraw a code that is being misused, or cancel orders placed by abusing an offer.

10Delivery

We aim to dispatch every order within 48 hours. International Tracked delivery takes 7 to 10 business days and DHL Express 3 to 5, with charges shown at checkout. Unless we agree otherwise, we will deliver within 30 days of your order, and your order is our responsibility until it is delivered to you. Full details are in our Shipping & Delivery Policy.

11Cancelling and returning

You can cancel free of charge at any time before dispatch, and return pieces for any reason within 14 days of delivery. If you live in the European Union, this is your legal right of withdrawal. How to send a piece back is in our Returns & Exchanges Policy, and refunds, with the model withdrawal form, are in our Returns & Refunds Policy.

12If something is wrong

If a product is faulty, damaged or not as described, we will repair it, replace it or refund you in full, including delivery and return postage. Your legal rights where you live, such as the two-year legal guarantee in the European Union or the consumer guarantees under the Australian Consumer Law, apply in addition. See faulty, damaged or wrong items.

13Intellectual property

Everything on this website, including the AQUADOIR name, the AQDO monogram, the アクアドワ katakana mark, our garment designs, graphics, prints, photographs, videos, text, layout and code, belongs to Aquadoir or is used with permission, and is protected by copyright, trade mark and design laws.

You may view and share our pages for personal, non-commercial purposes, such as sending a product link to a friend. You may not copy, reproduce, modify or sell our content, use our name, marks or designs for any commercial purpose, or make products that copy our designs, without our written permission. Buying a product does not give you any right to use our trade marks or designs.

14Reviews and content you share

If you send us reviews, photos, videos or feedback, or tag us on social media, you confirm that the content is your own, honest and lawful, and you give us a free, non-exclusive, worldwide permission to show it on our website and channels, with credit to you where practical. We will ask before featuring your photos or naming you, and you can ask us to remove your content at any time.

We publish genuine reviews only. We do not write, buy or reward fake reviews, and we do not hide or edit reviews because they are negative. We may remove content that is abusive, unlawful, off-topic or contains personal information.

15Our responsibility to you

If we break these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach or of our failing to use reasonable care and skill. We are not responsible for loss that was not foreseeable, or for business losses, as our products are for domestic and private use.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be excluded or limited under the law that applies to you, including your statutory rights as a consumer.

16Events outside our control

We are not responsible for delays caused by events outside our reasonable control, such as severe weather, strikes, pandemics, government action, or carrier and customs disruption. If one affects your order, we will tell you and do what we can to minimise the delay. If there is a risk of substantial delay, you can cancel and receive a full refund for anything you have paid for but not received.

17Law and disputes

Please contact us first if something goes wrong; most problems can be solved quickly by email.

Orders sold by Aquadoir UK are governed by the law of England and Wales, and orders sold by Aquadoir India by the laws of India. Either way, as a consumer you keep the protection of the mandatory consumer laws of the country where you live, and you can bring proceedings in the courts of your country where its law allows.

18General

• Changes to these Terms: we may update these Terms from time to time. The version on the website when you place an order applies to that order.
• If part is invalid: the rest of these Terms stays in force.
• No waiver: if we do not enforce a right straight away, we can still enforce it later.
• Transfer: we may transfer our rights and obligations to another business, for example if Aquadoir is sold, and will tell you if that happens. Your rights as a customer will not be reduced. You may not transfer your rights without our consent.
• Whole agreement: these Terms, the policies they include and your order confirmation are the whole agreement between us about your order.
• Communication: we will contact you by email or phone using the details you give us. Emails count as written communication.
• Third parties: only you and we have rights under these Terms.

19Contact us

You can reach us by email at any time. We reply within 48 hours.

SELLER (MOST ORDERS)

[UK COMPANY NAME], trading as Aquadoir
Company number [UK COMPANY NUMBER]
[UK REGISTERED OFFICE ADDRESS]

SELLER (ORDERS SENT FROM INDIA)

Aquadoir India ([LEGAL NAME OF THE INDIAN BUSINESS])
[REGISTERED ADDRESS], Ahmedabad, Gujarat, India

CUSTOMER CARE

care@aquadoir.com
+44 7442644643

PRIVACY CONTACT

care@aquadoir.com (subject: "Privacy request")

EU REPRESENTATIVE (GDPR ART. 27)

[EU REPRESENTATIVE NAME AND ADDRESS]

EU RESPONSIBLE PERSON (PRODUCT SAFETY)

[EU RESPONSIBLE PERSON NAME AND ADDRESS]