Shipping & Delivery

01About this policy

This policy applies to orders delivered to addresses in the United Kingdom (England, Scotland, Wales and Northern Ireland). It explains our delivery options, charges and timings, and what happens if a delivery is late or cannot be completed. It forms part of our Terms of Use.

Orders delivered in the United Kingdom are sold by [UK COMPANY NAME], trading as Aquadoir ("Aquadoir UK"), a company registered in [ENGLAND AND WALES] with company number [UK COMPANY NUMBER], registered office [UK REGISTERED OFFICE ADDRESS].

Your rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 apply in full, and nothing in this policy reduces them.

02Where we deliver

We deliver to addresses throughout the United Kingdom. Enter your address at checkout to see the delivery options for it, with the charge and an expected arrival window, before you pay. For an address in the Channel Islands, the Isle of Man or a BFPO address, please contact us before you order.

03Delivery options and times

Our UK delivery partner is Evri. Working days are Monday to Friday, not counting UK bank holidays. The arrival window shown at checkout includes the time we need to pack your order. Delivery times are estimates; weather, strikes, carrier delays and some remote postcodes can add time. If your order is late, you have the remedies in our Returns & Refunds Policy.

04Delivery charges and free delivery

• The delivery charge for the option you choose is shown at checkout and included in the total you see before you pay. We never add charges after you place your order.
• Evri Standard delivery is free when the pieces in your order add up to £50 or more after any promo code. Evri Next Day is always charged.
• Cash on Delivery is not available in the United Kingdom.

05Prices, VAT and import charges

All prices for UK delivery are in pounds sterling and include VAT. Aquadoir UK is registered for VAT (VAT number [UK VAT NUMBER]). If you need a VAT invoice, ask us and we will send one.

Some pieces are sent from our studio in India (see Pieces sent from our India studio). For those, Aquadoir UK handles customs clearance and pays any import VAT and duty. You will never be asked to pay anything when your parcel arrives. If a carrier ever asks you to pay a charge for an Aquadoir parcel, please do not pay it and contact us straight away.

06Dispatch and tracking

• Every piece is inspected and packed by hand. We aim to dispatch every order within 48 hours (2 working days) of confirming it.
• You receive an order confirmation email when you place your order, and an email with your tracking details as soon as your parcel is on its way.
• If your order contains several pieces, they may arrive in more than one parcel.
• To change your delivery address, email us before your order is dispatched.

07Pieces sent from our India studio

We keep stock in the United Kingdom and in India. Orders delivered in the UK are normally sent from our UK studio. If a piece you order is only in stock at our studio in India, we will email you before we send it, with the new estimated delivery date. You can then choose to go ahead, or cancel that piece free of charge for a full refund.

If you go ahead, it is sent by tracked international courier. Aquadoir UK remains the seller, the price you paid includes all taxes, and there is nothing to pay on arrival.

08Receiving your parcel

• If nobody is in, and depending on your Evri delivery preferences, your parcel may be left in a safe place or with a neighbour, or Evri will leave a card telling you how to rearrange delivery or collect it.
• Check the parcel when it arrives. If it is damaged, or something is wrong or missing, please tell us as soon as you can. See faulty, damaged or incorrect items.
• If tracking shows your parcel as delivered but you have not received it, please tell us within 7 days so we can investigate with the carrier. If it cannot be found, we will send a replacement or refund you in full.

09Missed and undelivered parcels

If Evri cannot deliver, they will tell you how to rearrange delivery or collect the parcel from a nearby Evri ParcelShop, for a limited time. Parcels that are not collected, or cannot be delivered because the address was incorrect, come back to us. We will then contact you to send the order again (a delivery charge may apply) or refund you as set out in our Returns & Refunds Policy.

10Late deliveries

Unless we agree a different date with you, we will deliver your order within 30 days of confirming it. If your order has not arrived by the end of the window shown at checkout, please contact us and we will chase it for you.

If delivery within the agreed time was essential (for example, you told us before ordering that you needed it for a date), or we fail to deliver within a further reasonable period that you set, you can cancel and receive a full refund, including delivery charges. See our Returns & Refunds Policy.

11Ownership and risk

Your order is our responsibility until it is delivered to you, or to someone you have nominated to receive it. If it is lost or damaged before then, we will replace it or refund you in full. The pieces become yours once they are delivered and paid for.

12Contact us

Questions about a delivery? Email care@aquadoir.com or call +44 7442644643 with your order number. We reply within 48 hours and aim to resolve complaints within 14 days.

SELLER

[UK COMPANY NAME], trading as Aquadoir

COMPANY NUMBER

[UK COMPANY NUMBER], registered in [ENGLAND AND WALES]

REGISTERED OFFICE

[UK REGISTERED OFFICE ADDRESS]

VAT NUMBER

[UK VAT NUMBER]

CUSTOMER CARE

care@aquadoir.com
+44 7442644643

PRIVACY CONTACT

care@aquadoir.com (subject: "Privacy request")
ICO registration [ICO REGISTRATION NUMBER]